
FAQ
Answers before you ask.
The questions Indian architects, builders and stone buyers ask us most — about rates, GST billing, quality, wastage, delivery and how to start.
Do you own a factory, or are you a trading company?
We are a stone engineering and supply partner — not a paper trader, and not tied to a single plant. We source material and coordinate fabrication through a vetted network of quarries and fabrication units across India, overseen by leadership with more than 20 years delivering stone on real projects. That gives you far broader material and capacity options than any single factory, with one accountable person from drawings to delivery.
Can you fabricate to our drawings and specifications?
Yes, and that is the whole point of how we work. Send us DWG, PDF, a cutting list, or even a photo of a hand sketch — in millimetres or in feet and inches, whichever your studio works in. We prepare shop and set-out drawings for your approval before anything is cut, so your joint lines, borders and vein direction land where you drew them, not where the mason decides.
Do you supply within India, export, or both?
Both, and neither is the side business. Indian orders are crated, numbered and sent by road to your site with a delivery date you can plan your finishing schedule around. Export orders are containerised, loaded and coordinated on FOB or CIF terms with the documentation handled end to end. Same drawings, same inspection, same packing discipline — only the last leg changes.
How do I know the stone will match what I approved?
You approve control samples first, then photos and video of your actual lot — numbered slabs, in daylight — before anything is cut. Where consistency matters we block-match or batch-match, and we can reserve a block for a later phase so Tower B still matches Tower A. You should not have to drive to Kishangarh, or fly to India, to be sure of your own specification. Overseas buyers get the same lot photography plus pre-dispatch and container-stuffing photos, so the approval happens on the factory floor rather than at your unloading bay.
Is your rate all-inclusive, and how do you invoice?
The rate we quote includes cutting, polishing, edge profiles, packing and freight to the point we agree, so nothing appears afterwards as an extra for loading, wastage or transport. Indian orders are billed on a GST-compliant tax invoice so your client or accounts team can account for the spend properly. Export orders are quoted on FOB or CIF with a commercial invoice and packing list your customs broker can work from without coming back to you for corrections.
Who pays for wastage and breakage?
Because we fabricate cut-to-size, you are billed against the net area on your drawing — not against offcuts. Fabrication wastage is ours to manage, and it is the reason cut-to-size usually works out cheaper than buying slabs and cutting on site once labour and breakage are counted. Transit breakage is covered by a written policy we agree with you before the order is confirmed.
What happens if material arrives damaged or is not what we ordered?
Orders are inspected and photographed before dispatch, and packed in foam-lined, strapped timber crates built for road transport or sea freight rather than loaded loose — which is why most transit damage never happens in the first place. If a genuine breakage or a discrepancy does occur, we work with you on replacement or re-fabrication, and on export orders we can consolidate replacements into your next consignment. The exact handling is agreed in writing before the order is confirmed, not negotiated afterwards.
What are your typical lead times?
It depends on stone availability, quantity and fabrication complexity, but most orders move from approved drawings to dispatch within a few weeks. Indian deliveries are usually quicker than export because there is no sea leg. You receive a firm timeline together with your quote, and your coordinator updates you at each stage rather than leaving you to chase.
Will you deal directly with our contractor or site team?
Yes, if that makes your life easier. Your coordinator can share set-out drawings and crate lists with your site engineer, contractor or warehouse team directly, and stay on a WhatsApp group with them through installation. You stay informed without having to be the messenger between the factory and the site.
We are overseas. How do we manage the time difference and the distance?
You get one named coordinator who works to your clock, not ours — calls booked in your time zone, and replies within the same working day rather than a day behind. Everything that would normally require a visit is documented instead: lot photos, shop drawings for sign-off, pre-dispatch inspection photos measured against the cutting list, and container-stuffing photos. Buyers who do want to visit are welcome at the units, but nothing about the process assumes you can get on a plane.
Is there a minimum order quantity?
There is no hard minimum for project work — we handle a single villa floor as readily as a multi-tower package, and we can consolidate different materials into one dispatch to keep freight sensible. Tell us the scope and we will advise the most practical way to order it.
What are your payment terms?
For Indian orders we work in INR against a GST tax invoice — typically an advance to begin production with the balance before dispatch. For export we agree terms up front and can work against a Letter of Credit on larger orders. Terms are always confirmed in writing with your quote, never left vague.
Which countries do you export to, and who handles shipping and documents?
We coordinate export worldwide — the Gulf, the UK and Europe, North America, Australia and beyond. That includes professional packing, container loading, stuffing photos and the full export documentation: commercial invoice, packing list, certificate of origin and whatever else your port needs. We quote on FOB or CIF, and one coordinator stays with the consignment until it is cleared and unloaded, rather than going quiet the day it sails.
How do we get started?
Book a call or upload your drawings. We will review buildability, recommend suitable stone and finishes, and come back with an all-inclusive rate and a timeline you can put straight in front of your client. From there, one coordinator stays with the project through to installation-ready delivery.
Still have a question?
Ask us directly.
Book a discovery call or send your drawings and we will get back to you with clear answers.